FAQ

Returns Policy

• Customers can only return items that have been agreed
• Any items returned without prior agreement will be treated as unauthorised returns
• Notification of a return/credit must be done within the following timescales:
  
  Damaged Goods - By 1pm the following working day of delivery
  
  Non-delivery - By 1pm the following working day of delivery
  
  For all other returns Pulsar direct professional plumbing supplies must be notified and a unique returns number obtained within 21 days from the date of purchase unless the goods are faulty and under warranty
  
  
• Returns for the following reasons may be subject to a handling charge:
  
  Excess Products - 25% (minimum £15.00)
  
  Customer Ordered Incorrectly - 25% (minimum £15.00)
  
  
• Returns for the following reasons will only be accepted after relevant investigation:
  
  Overcharge
  
  Telesales/Rep Ordered Incorrectly
  
  Warehouse Mis-pick
  
  If returns for the above are investigated and found to be inaccurate there maybe a handling charge applied regardless pf the original reason
  
• Once the URN number is obtained the customer is responsible for returning the goods to Pulsar direct professional plumbing supplies within 14 days of obtaining the URN


• If Pulsar direct makes an exception and arranges collection, the customer must ensure that the URN number is clearly visible on the return. If the goods are not available for collection as agreed, the customer becomes responsible for returning goods at their cost, within the set timescales
• The responsibility of returning goods in the expected condition to Pulsar direct is the responsibility of the customer